At VHT UK Accounts Outsourcing Limited, we are dedicated to the proper use and secure storage of Your Information. “We,” “us,” or “our,” refer to VHTech Accounts Outsourcing Limited. 

This Privacy Policy, along with the terms and conditions outlined in the [Terms of Use] section of our website and any referenced documents, establishes the basis on which we will process any information collected from you or provided by you. Please read the following carefully to understand our perspectives, practices, and how we handle Your Information.

By submitting Your Information to the VHT UK Accounts Outsourcing Limited Site (referred to as “the Site”) during the registration process, when posting your own content, or when utilising our online services in any manner, you consent to the processing of Your Information by us and our agents, as outlined in this Privacy Policy.

DATA CONTROLLER

VHT UK Accounts Outsourcing Limited controls and manages any information you provide on our Site. We are registered as a data controller with the Information Commissioner.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information, referred to as “Your Information”:

• Information you provide by filling in forms on our Site. This includes information provided during the account application process, when applying for other products and services, and when using our online services. We may also request information if you report a problem with our Site or if you contact us for assistance while using our Site.
• The content of any correspondence you send to us.
• Details of transfers to and from your accounts.
• Details of your visits to our Site, including traffic data, location data, web logs, and other communication data, whether it is required for our purposes or otherwise, as well as the resources you access.

IP ADDRESSES AND COOKIES

For system administration and to provide aggregate information to our advertisers, we may collect information about your computer, including your IP address, operating system, and browser type. This statistical data relates to the browsing actions and patterns of our users and does not identify any individual.

To improve our Site and deliver a better and more personalized service, we may obtain information about your general internet usage by using a cookie file stored on your computer’s hard drive. Cookies contain information that is transferred to your computer. facilitate easier logins and usage during future visits.

They enable us:

• To store information about your preferences and customize our Site accordingly.
• To facilitate easier logins and usage during future visits.

You have the option to refuse cookies by activating the appropriate setting on your internet browser. However, please note that if you choose this option, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you log in to our Site. 

It’s important to mention that we have no control over cookies used by our advertisers. 

For more information about cookies, including how to reject them, please visit www.allaboutcookies.org.

WHERE WE STORE YOUR INFORMATION

• The information we collect from you may be transferred, stored, and processed by another company within the VHT UK Accounts Outsourcing Limited or by a service provider or agent in another country, including countries outside the European Economic Area (EEA). We ensure that the group company, service provider, or agent agrees to apply the same level of protection and processing to Your Information as required by us. 
• All information you provide is stored on our secure servers, and any payment transactions are similarly secure. If we have provided you with a username, passcode, and memorable word to access specific parts of our Site, it is your responsibility to keep them confidential and not share them with anyone.
• While we strive to protect Your Information, please be aware that transmitting information over the internet is not completely secure. Although we take precautions, we cannot guarantee the security of Your Information transmitted to our Site. Any transmission is at your own risk. Once we receive Your Information, we implement strict procedures and security features to prevent unauthorized access.

HOW WE USE YOUR INFORMATION

We use Your Information in the following ways:

• To present content from our Site in the most effective manner for you and your computer.
• To provide you with statements and services available through our Site.
• To verify your identity and conduct financial risk assessments, including anti-money laundering checks, as well as for crime and fraud prevention purposes.
• To meet our regulatory compliance and reporting obligations.
• To provide you or selected third parties with information, products, or services that you request or that we or they believe may be of interest to you, with your consent.
• To fulfil our obligations regarding the provision of your accounts and our online services.
• To enforce our rights against you.
• To enable us to conduct assessment and analysis, including credit/behavior scoring, market and product analysis.
• To develop and improve our services to you and notify you about changes to our services.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. Additionally, we may use such aggregate information to assist advertisers in targeting their desired audience. Your Information may be utilised to comply with our advertisers’ preferences by displaying their advertisements to the relevant target audience.

If you contact us on +44 7389645299 while using any of our services, we may record your telephone conversation with us as well as verify your identity by asking a series of questions based on the information we have about you.

DISCLOSURE OF YOUR INFORMATION

We may disclose Your Information to any member of our group, including subsidiaries, our ultimate holding company, and its subsidiaries.

Your Information may also be disclosed to third parties in the following scenarios:

• In the event of selling or buying any business or assets, we may disclose Your Information to the prospective seller or buyer of such business or assets, ensuring they treat Your Information as confidential.
• If a third party acquires VHT UK Accounts Outsourcing Limited or a substantial portion of its assets, information held by VHT UK Accounts Outsourcing Limited about its customers will be one of the transferred assets, and we will ensure the third party treats Your Information as confidential.
• If we are obligated to disclose or share Your Information to comply with any legal or regulatory obligations, legal proceedings, or to enforce or apply our Terms and Conditions related to your accounts, or to protect the rights, property, or safety of VHT UK Accounts Outsourcing Limited, our customers, or others. This includes exchanging information with other companies and organizations for purposes of fraud protection and credit risk reduction.
• If we use third parties to process Your Information on our behalf, such as hosting the Site or maintaining our IT systems, we ensure they have sufficient security measures in place to safeguard Your Information.
• With your consent for marketing purposes, we will disclose Your Information to carefully selected third parties who can contact you about products or services they believe may be of interest to you.
• These third parties may include credit reference agencies, fraud prevention agencies, law enforcement agencies, identity and address verification agencies. They may record and use Your Information and disclose it to other organisations for purposes such as debt tracing, fraud prevention, and anti-money laundering.

We may also share information with credit reference agencies to verify your identity and suitability for an account. The credit reference agencies will record details that become part of your credit history, regardless of whether you proceed with your application. Applying to multiple lenders within a short period may temporarily impact your credit rating and affect your ability to obtain credit.

YOUR RIGHTS

You have the right to request that we do not process Your Information for marketing purposes. We will only use Your Information for such purposes if you have provided consent. If you do not wish to receive marketing information from us and want us to stop using Your Information for marketing purposes, please contact us at info@vhtbs.co.uk. If you would like to update or amend Your Information, please contact us at the same email address.

Our Site may contain links to websites of our partner networks, advertisers, and affiliates. Please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for their policies. Before submitting any personal information to these websites, please review their privacy policies.

ASKING US FOR INFORMATION

You have the right to request a copy of Your Information and have any inaccuracies corrected. Before disclosing any of Your Information or making corrections, we will ask for confirmation of your identity and may charge an administration fee to cover our costs.

If you wish to view the information we hold about you, please provide us with specific details about the information you want to see. This will help us provide a better service. We will send you a copy of the information we hold, if any, as soon as possible and within 40 calendar days at the latest.

To request information, you must submit your request in writing, along with information that allows us to confirm your identity and address. Include the following details:

• Full name
• Address
• Date of birth
• Account number
• Any other reference numbers, order or billing information, or any additional details that can help identify you

CHANGES TO OUR PRIVACY POLICY:

Any changes made to our Privacy Policy in the future will be posted on this page. It is important to regularly review this Privacy Policy to stay updated.

CONTACTING US:

If you have any questions, comments, or requests regarding this privacy policy, please contact us at info@vhtbs.co.uk. We welcome your feedback and inquiries.